Frequently Asked Questions

FAQs

Frequently Asked Questions

  • Do I need any licenses to operate equipment?
  • Yes, to operate most equipment in the state of Massachusetts you do need a hoisting license. A temporary hoisting license can be obtained by going to Mass Rental Licensing and completing their online course and exam.

  • Will I get any instructions on how to use the piece of machinery?
  • Yes, our staff is trained to answer all your questions regarding the rented piece of equipment. We also give a small "how-to" when you pick-up or we drop off our equipment. All equipment has a QR code sticker on the manual compartment that will take you to the machines Operators Manual.

  • Does the equipment come full of fuel?
  • Yes! But it is your responsibility to refuel it before pickup, or return. We will fuel it if you don't at a charge.

  • What is the rental term for one day?
  • The rental term for one day is 24 hours of possession of the equipment, and 8 hours of use time during the 24 hours of possession. This means, even though it is in your possession for 24 hours, you are only allowed 8 working hours with the piece of equipment.

  • Does the rental rate reflect taxes, and delivery fees?
  • A lot of times when asked what the rental is for a day, a base line price is given "The rental rate". This is the amount the rental will be pre-tax, and pre-delivery. Once we have been given an address for delivery, and received some basic information from you, a formal quote can be given.

  • How long are weekly and monthly rentals?
  • A weekly rental is 5 days. A monthly rental is 28 days.

  • Where do you deliver to?
  • Our primary service areas are Franklin County, Hampshire County, and Berkshire County in Massachusetts, Windham County in Vermont, and Cheshire County in New Hampshire, but we will happily deliver to wherever our equipment is needed.

    These are some of the main cities and towns we serve, though our service area extends to all neighboring communities as well!

    MASSACHUSETTS VERMONT NEW HAMPSHIRE
    ADAMS BENNINGTON CHESTERFIELD
    AGAWAM BRATTLEBORO HINSDALE
    AMHERST DOVER JAFFREY
    ASHFIELD HALIFAX KEENE
    BELCHERTOWN JACKSONVILLE WALPOLE
    BUCKLAND LONDONDERRY WINCHESTER
    CHICOPEE MANCHESTER
    COLRAIN NEWFANE
    CUMMINGTON READSBORO
    DEERFIELD STRATTON
    EASTHAMPTON WARDSBORO
    GREENFIELD WHITINGHAM
    HOLYOKE WILMINGTON
    LONGMEADOW
    LUDLOW
    NORTHAMPTON
    PITTSFIELD
    SOUTH HADLEY
    SPRINGFIELD
    STOCKBRIDGE
    WESTFIELD